How Much is shipping?
Shipping varies by weight but typically runs about $8 for our Domestic Standard shipping and $28 for Domestic Express. International rates start at a flat fee of $19 USD for International Economy. Free shipping promotions are redeemable for Domestic Standard shipping only. Shipping & handling fees are non-refundable. If you received free shipping on your order and requested a refund, a the initial S&H fees will be deducted from your total refund amount before being credited back to you.
When will i RECEIVE my order?
We ship fast! Our Domestic Standard typically takes 1-3 business days to arrive plus an additional 1-3 business days for handling time (2-6 business days total approximately). Express is also available and takes 1-2 business days to arrive and 1-2 business days to process (2-4 business days approximately). Times can not be guaranteed. FROCK is not responsible for delays in arrival.
For International orders we offer Economy and Premium shipping. Economy can take anywhere from 1-4 weeks depending on customs in the receiving country. Premium is via Priority International and typically takes 1-2 weeks, again depending on the customs clearance in your country. Tracking is not guaranteed, as not all countries have tracking service. We absorb most if not all of the customs fees, you should pay very little to nothing in duties.
what are customs and duties?
We are not responsible for any customs or duties you may occur, the charges (if any) are varied by country but typically are very nominal. If you have any special concerns or questions, please send us an email.
Typically duties and taxes are minimal (if any) since our items are eco-friendly and made in the USA where they ship from we are able to avoid hefty taxes when shipping internationally.
I'm in LA, can i come in person to pick up my order?
Unfortunately our warehouse is closed to the public and our showroom is industry only. Online is currently the only way to receive your order but we do offer Express shipping for time sensitive events.
WHAT HAPPENED TO THE ACCOUNT I CREATED?
As of 2018 we completely revamped our site and all account prior to 2018 have been deleted. Please open a new account if you'd like to keep track of your order history and credit amounts. Additionally, any associated credits will have to be reapplied by emailing us at firstname.lastname@example.org with your email address associated with the amount, we will send you a new store credit or gift card as soon as possible.
some things won't add to my shopping cart
Please try using a different browser such as Safrai, Firefox, or Chrome. If the item would not add to your bag it is out of stock, if it would allow but did not show up during check out, this is a browser issue and you can call us to order by phone on our voicemail hotline or email us at email@example.com.
what's your sizing like?
Our sizing is true to size and our models are typically wearing a size S. Check out our sizing chart here.
I HAVE A GIFTCARD BUT IT DOESN'T SEEM TO WORK?
Please contact us via email (firstname.lastname@example.org) with the email address associated with your gift card and/or store credit, and we will get back to you as soon as possible on how to collect and apply the amount.
can i cancel or change my order?
Changes can be made usually within 3 hours of the order placement by contacting us via email at email@example.com. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to guarantee any changes to your order will be granted.
do you make customizations or take custom orders?
Currently we are not taking custom orders or making alterations, which includes changing of the style/color or shortening/lengthening.
how do i care for my garment?
See our care instructions here.
How do I apply and care for my contact lenses?
To read instructions and watch a quick how to clip visit the HOW TO page.
do you do wholesale?
We are not currently accepting any new wholesale accounts.
I'd like to learn more about your SUSTAINABILITY and fair-trade practices.
Read about our entire process here.