How Much is shipping?
Shipping varies by weight but typically runs about $8 for our Domestic Standard shipping. We do not offer Express Shipping or Overnight shipping. International rates start at a flat fee of $19 USD for International Economy. Free shipping promotions are redeemable for Domestic Standard shipping only. Shipping & handling fees are non-refundable. If you received free shipping on your order and requested a refund, a the initial S&H fees will be deducted from your total refund amount before being credited back to you.
When will i RECEIVE my order?
Our Domestic Standard typically takes 3-7 business days, however times can not be guaranteed. FROCK is not responsible for delays in arrival. You will receive tracking information once your order has been fulfilled.
For International orders tracking is not guaranteed, as not all countries have tracking service. We absorb most if not all of the customs fees, you should pay very little to nothing in duties.
what are customs and duties?
We are not responsible for any customs or duties you may occur, the charges (if any) are varied by country but typically are very nominal. If you have any special concerns or questions, please send us an email.
Typically duties and taxes are minimal (if any) since our items are eco-friendly and made in the USA where they ship from we are able to avoid hefty taxes when shipping internationally.
I'm in LA, can i come in person to pick up my order?
Unfortunately our warehouse is closed to the public and our showroom is industry only. Online is currently the only way to receive your order but we do offer Express shipping for time sensitive events.
some things won't add to my shopping cart
Please try using a different browser such as Safrai, Firefox, or Chrome. If the item would not add to your bag it is out of stock, if it would allow but did not show up during check out, this is a browser issue and you can call us to order by phone on our voicemail hotline or email us at info@frockla.com.
what's your sizing like?
Our sizing is true to size and our models are typically wearing a size S. Check out our sizing chart here.
can i cancel or change my order?
All orders are considered final upon placement.
do you make customizations or take custom orders?
Currently we are not taking custom orders or making alterations, which includes changing of the style/color or shortening/lengthening.
how do i care for my garment?
See our care instructions here.
How do I apply and care for my contact lenses?
To read instructions and watch a quick how to clip visit the HOW TO page.
I'd like to learn more about your SUSTAINABILITY and fair-trade practices.
Read about our entire process here.